AIIM, the Association for Information and Image Management (also known as the enterprise content management (ECM) association) is holding the following event:
Social Media, ECM & SharePoint
Networking Breakfast and Presentation
Case Study: How ING Leveraged Social Computing and ECM to Improve Customer Delivery and Reduce Costs
Ask the average customer what they value most when it comes to banking online, convenience would most likely top the list. Since 1997, ING Direct Canada has been catering to more than 1.6 million customers who prefer to bank directly by Internet or phone 24 hours a day, seven days a week. Not content to rest on its laurels as a leading direct savings bank, ING Direct is always looking to grow its client base and enhance its competitive edge in the industry. Within 8 weeks, ING delivered an entire Intranet branded as Orange Grove (The OG) and Orange Spark innovation center projects on Microsoft SharePoint Server. Learn how ING leveraged a combination of informal communication like Twitter and formal information management to improve customer engagement AND corporate compliance. Presenter: TBA
The Balancing Act of Social Media and ECM with SharePoint 2010
IM managers are continually working to streamline processes associated with line-of-business applications and centralized document management. As the cost and complexity associated with managing records increases, many organizations also struggle with user adoption. Emerging trends like social media present many new opportunities. What are the implications to traditional ECM and RM? Rather than treating collaboration, information capture, discovery and retention as isolated challenges, learn how to encompass the whole continuum of information management through a single, strategic approach. Be among the first to experience SharePoint 2010! Learn how SharePoint Server 2010 can help you cut costs, gain greater business insight, and rapidly respond to your specific needs. Join us as we explore the future of business productivity.
Wednesday, November 18th 2009
8:00 – 8:30 a.m. Registration & Breakfast
8:30 – 10:30 a.m. Program
Cost: $29 AIIM Members/$39 Non-Members plus GST
(includes speakers, continental breakfast)
Early discount of $5 when register by November 6th.
The National Club
303 Bay Street (on the East side, between King and Adelaide Streets)
Contact: Winnie Tsang, Chapter President.
DRESS CODE: The National Club requires business casual dress.
Bring your colleagues!
We’ve booked a large room to accommodate this popular session.
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See more information about AIIM Toronto here.